Live Q&A: Tuning Tools and the VIEZU File Portal

LIVE Q&A - Tuning Tools and File Portal

What’s New in Tuning Tools? Ask the VIEZU Team Live

The professional tuning tool market is moving incredibly quickly.

New ECU and TCU protocols, new unlocking solutions, expanded Bench and OBD coverage, datalogging features and entirely new hardware have all arrived during 2026.

For professional tuners, keeping up with those developments is becoming just as important as owning the tools themselves.

Join us on Tuesday 13th October for a FREE live Q&A webinar dedicated to tuning tools and the VIEZU File Portal.

The session will bring together three members of the VIEZU senior team:

Paul Busby – CEO
Simon White – Managing Director
Ian Armstrong – Head of Sales & Commercial Operations

They’ll be discussing some of the latest tuning tool developments, looking at specific features and applications, explaining how the VIEZU File Portal works, and answering your questions live.

Tuesday 13th October 2026
5:00 PM UK time
Live online and FREE to attend

Why This Webinar Matters

Tuning tools have developed significantly during 2026.

ECUs that previously required specialist external unlocking can increasingly be accessed within the workshop. New OBD and Bench protocols are changing tuning workflows. Datalogging is becoming more closely integrated with tuning tools, and manufacturers continue to expand support for newer ECU and TCU platforms.

For a tuning business, these updates can directly affect which vehicles you can work on, how quickly you can complete a job and whether work needs to be outsourced.

The challenge is keeping track of it all.

This webinar gives you the opportunity to hear directly from the VIEZU team about the developments we’re seeing, understand how different features can be used in practice and ask questions about the tools or applications relevant to your own business.

What We’ll Be Discussing

The live session is expected to cover areas including:

  • What’s new across the professional tuning tool market
  • Important ECU and TCU protocol releases
  • New developments in ECU unlocking
  • OBD, Bench and Boot tuning
  • Recent changes to vehicle and ECU coverage
  • Tool-specific features and capabilities
  • Datalogging and diagnostic functionality
  • Master and Slave tuning tools
  • Choosing the right tool for particular applications
  • Understanding when different connection methods are required
  • How new tool developments can affect workshop workflow
  • Questions about current and future tuning tool investment

Because this is a live Q&A, the exact direction of the session will also be influenced by the questions submitted by attendees.

What the Session will Cover

Recent Tuning Tool Developments

There has been a lot happening in the tuning tool market during 2026.

Areas we’ll be able to discuss include recent developments across platforms such as:

  • Alientech KESS3 and Unlock Module
  • Magic Motorsport FLEX and Korhex
  • AutoTuner
  • Dimsport
  • FormulaFlash
  • StageX and related tuning software

Whether you’ve recently invested in a tool, are considering adding another platform or simply want to understand how the latest developments could affect your workshop, this session is an opportunity to ask.

Ask About Specific Tuning Tools

One of the main advantages of this webinar is that it isn’t limited to a single tool manufacturer.

You can bring questions about the tools you currently use, tools you’re considering purchasing or particular applications you’re trying to support.

That could include questions such as:

  • Which tool supports a particular ECU?
  • Is a vehicle available through OBD, Bench or Boot?
  • What does a recent protocol update actually allow you to do?
  • Do you need additional hardware or activations?
  • What are the practical differences between competing solutions?
  • Is Master or Slave the right option for your business?
  • Which tool would complement the equipment you already own?
  • How can you expand the range of vehicles you’re able to tune?

We’ll answer as many of these questions as possible during the session.

Understanding the VIEZU File Portal

The second major part of the webinar will focus on the VIEZU File Portal.

For tuners using VIEZU file-writing services, the portal is at the centre of the file request and delivery process.

We’ll explain how the system works and look at how to get the best from it.

Topics are expected to include:

  • How to submit a tuning file
  • Selecting the correct tuning request
  • Providing vehicle and ECU information
  • Adding relevant notes and requirements
  • Communicating what the vehicle needs
  • Managing your submitted files
  • Receiving completed tuning files
  • Requesting revisions or technical assistance
  • Understanding the information our file writers need
  • Helping to reduce delays and unnecessary back-and-forth
  • Getting more from the VIEZU tuning file service

Why the Information You Submit Matters

A successful tuning file request begins with good information.

Vehicle specification, ECU details, modifications, diagnostic information and the customer’s requirements can all affect the calibration.

During the webinar, we’ll explain what information is useful to the file-writing team and how providing the right details at the start can make the process quicker and more straightforward.

Live Q&A with the VIEZU Team

This is not designed to be an hour-long sales presentation.

A significant part of the session will be dedicated to your questions.

You’ll have access to:

Paul Busby – CEO

Paul will be able to discuss the wider tuning industry, tool developments, the direction of professional tuning and the commercial considerations behind running a tuning business.

Simon White – Managing Director

Simon brings extensive practical and technical tuning experience and will be able to discuss tool functionality, ECU access, tuning workflows and technical applications.

Ian Armstrong – Head of Sales & Commercial Operations

Ian will be able to answer questions around tuning tool options, purchasing, activations, subscriptions, file services and choosing equipment appropriate for your business.

Together, the panel gives you the opportunity to ask technical, practical and commercial questions within the same live session.

Who Should Attend?

This free webinar is suitable for:

  • Professional ECU tuners
  • VIEZU dealers
  • Independent tuning businesses
  • Workshops considering entering the tuning market
  • Existing KESS3, FLEX, AutoTuner and other tuning tool users
  • Tuners considering purchasing an additional tool
  • Master and Slave tool users
  • VIEZU File Portal users
  • Businesses outsourcing tuning file development
  • Technicians wanting to keep up with recent tuning technology
  • Anyone trying to understand the latest ECU and TCU access developments

Whether you have been tuning vehicles for years or are still deciding which equipment to invest in, you are welcome to join us.

Bring Your Questions

If there is something you want covered, come prepared with your question.

It could be about a particular tool.

A particular ECU.

A vehicle you haven’t been able to access.

An unlock procedure.

Master versus Slave.

A recent protocol release.

The VIEZU File Portal.

Or simply which direction the tuning tool market appears to be heading.

This session is your opportunity to ask the people who work with these tools, files and tuning businesses every day.

Why Learn with VIEZU?

VIEZU Technologies is one of the world’s leading ECU tuning providers. With over 500,000 tuning files delivered and more than 1,500 global dealers, we back every session with real experience.

Our Technical Academy is the go-to place for hands-on training using professional tools like WinOLS, KESS3, ECM Titanium and more.

VIEZU Building

Webinar Details

Date: Tuesday 13th October 2026

Time: 5:00 PM UK time

Location: Live online webinar

Cost: FREE to attend

Want to go further after the webinar and train with the industry leaders? Contact the VIEZU team today or explore our Technical Academy courses. 

Global Webinar Start Times

  • United Kingdom (BST): 5:00 PM

  • Europe (CET): 6:00 PM

  • South Africa (SAST): 6:00 PM

  • Dubai (GST): 8:00 PM

  • Brazil (BRT): 1:00 PM

  • USA – Eastern (EST): 12:00 PM

  • USA – Pacific (PST): 9:00 AM

  • Australia – Sydney (AEDT): 3:00 AM, Wednesday 14th October

  • Australia – Perth (AWST): 12:00 AM, Wednesday 14th October

Register free and join us live.

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